You can, within 7 days of placing the order, return any item(s) that you are not completely happy with.

All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.

All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.

Due to hygienic reasons, items such as socks, underwear, innerwear, baby apparel, packaged items, and swimwear are not returnable.

‚Äč Customers need to bear the postage by the return or exchange, or can return to the offline store.

JACK & JONES Hong Kong reserves the right to deny a refund or exchange if the item(s) does not meet the Return Policy requirements above.

To check the return and refund status, you may contact our customer care center via email at

Online orders

Step 1. Apply return in your order history.
If you are a registered member, please log in and find the return option in my account > order detail. If you are a guest user, you can find CHECK ORDER option at the bottom of our home page. Enter the order number and order email, you will find the order history to select return option.

Step 2. Wait for the application been approved, you will see the return address.

Step 3. Contact delivery to shipping back the package.

Step 4. Upload the shipping number on our website.

Retail shop orders

To return the products purchased from retail store, you need to bring the product with your shopping receipt back to the store where you made the purchase within 30days.


Items must be in their original condition and you will be required to present the corresponding receipt. All accessories (except hat, scarf and bag), stockings, tights, socks, perfume, underwear items and swimsuits will not be able to return.

JACK & JONES Hong Kong reserves the right to make final decisions and to alter this policy at any time.

Please note that it is always necessary to have received the merchandise prior to requesting a refund.